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Emergency Department Patient Access Manager

Location
Durham, NC

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Provide daily management and coordination of the Admitting, Registration, Financial Counseling, Cashiering, and Bed Control functions for Duke University Hospital. Ensure compliance with Federal, State and local service access requirements. Coordinate the adaptation of Federal, State or local policy mandates.  Maintain liaison with PRMO and/or Hospital department managers to ensure compliance with service access documentation requirements.  Develop, recommend & maintain changes to operating policies and procedures for Service Access. Maintain daily reconciliation and reporting model to track operations. Monitor unit's productivity and recommend improvements to related systems to enhance unit's productivity Prepare daily reports and analyses, with appropriate recommendations to address adverse results or trends. Maintain scheduling and work assignments to ensure proper distribution of workload. Maintain a customer service focus within the Service Access function. Proactively monitor, analyze and manage reports and all related documents. Ensure the division is integrated with other departmental areas. Develop operational policies, procedures standards and expectations, providing clear opportunities to meet or exceed the entity balanced scorecard objectives. Conduct performance reviews of direct reports; develop and mentor direct reports and staff. Participate in community and agency events Foster a collaborative environment within the Service Access function. Assist in the development of the budget and operating plan for Service Access. Perform other related duties incidental to the work described herein ,

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