The Westerly Hospital
Greenwich, CT, United States
Customer Service, Emergency, Healthcare
To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.
The Emergency Department Registrar (EDR) is responsible for all functions and responsibilities related to patient registration in the Emergency Department. Utilizing effective communication, and effective use of technology, the EDR is responsible to perform a variety of functions including accurate patient identification while adhering to Red Flag procedures to insure patient safety. Obtains and updates the patient's demographic and financial information in a stressful atmosphere utilizing multiple computer systems to assure timely processing of the patient visit. The EDR must stay abreast of all insurance changes and adhere to managed care requirements and all other information legislated for Health Care as it relates to the hospital. The EDR must understand the various insurance carriers' options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account. The EDR electronically verifies eligibility of insurances, identifies co pay balances and collects co-pays or initiates other funding referrals as outlined by departmental policy. The EDR actively participates with other Emergency Department staff and special protocol teams (trauma, stroke, cardiac) to insure a cohesive, efficient work environment. The EDR must actively participle in incident planning and be prepared to effectively implement incident plan procedures in the event of a disaster. The EDR will also provide support to other areas in the admitting department as deemed appropriate.
1. Interviewing and Demographic Information
1.1 Properly identifies patients in a timely and accurate manner while adhering to Red Flag rules to insure patient safety. Prints patient identification label and places ID band on all patients to assure proper patient identification
2. Insurance and Billing requirements
2.1 Demonstrates a solid understanding of the various insurance carriers options and completes insurance entry accurately, satisfying billing requirements to ensure a payable account.
3. Technology Resource Management.
3.1 Maintains a strong working knowledge of SDK,CCSS/SCM,LYNX,ED Manager,POSC and all applicable systems that involve Emergency Department registration.
4. Customer Service
4.1 Ensures smooth functioning of the registration process in order to reduce wait time in the Emergency Department.
5. Resource Management
5.1 In collaboration with Manager, provide support in other designated work environments within PFAS to support department and patient needs.
6. Supports Organizational and Departmental goals
6.1 Performs all functions in accordance with established policies and procedures.
Associate Degree in Business, Health Administration/Health Services, or related field required or relevant strong customer service/technology/healthcare equivalent experience.
Two (2) or more years experience in a customer service environment preferably in the healthcare industry. Hospital and/or third party experience preferred. The applicant must possess a refined customer service skill set and be able to relay this attribute to the patient population. Demonstrate the ability to multitask in a fast paced environment, through the utilization of EPIC or additional computer systems, in order to facilitate an efficient scheduling and pre-registration/registration workflow. Exhibit a comprehensive understanding of the various insurance carriers and the ability to interview patients or family representatives.
Self directed, well organized and exhibiting excellent interpersonal and team oriented skills with a strong ability to interpret insurance benefits and apply to hospital services. Strong PC skills, keyboarding skills and the capability to navigate various software and spreadsheet systems. Must be able to work under intense pressure with ability to problem solve and multi-task. Capable of balancing appropriate level of intervention and partnering with clinical staff to insure the highest quality of patient care.
The Westerly Hospital
Website : http://www.westerlyhospital.com