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Job Details

Fire Service Technician

Company name
Johnson Controls, Inc.

Atlanta, GA, United States

Employment Type

Bluecollar, Emergency, Customer Service

Posted on
Dec 03,2019

Valid Through
Mar 17,2020

Apply for this job


Fire Service Technician','WD30084568297','!*!

What you will do

Receive service calls from

Service Resource Center, including a brief description of equipment/system


Responsible to contact customer

representative and ascertain equipment/systems problems. 

Diagnose problems and perform

service and repairs on electronic fire alarm systems and other related

building system products at customer sites. 

Follow prescribed

troubleshooting procedures and refer to technical manuals, part manuals,

change notices and bulletins, modification notices, etc. to repair


Service, troubleshoot and

install many different manufacturers’ Fire & Life Safety systems

including SimplexGrinnell. 

Read and interpret blueprints,

diagrams, submittals, specifications software/systems, programs,

schematics and operational product manuals. 

Exhibit excellent customer

service skills by consistently communicating with the district staff and

customers to ensure customer satisfaction.

Complete Service

Acknowledgements with proper coding through communication devices, such as

smart phones and laptop computers. 

Obtain customer signature upon

completed service call assignment. 

Participate in a scheduled

On-call rotation.

Help to train or mentor others

on the service team. 

Perform other duties as



What we look for


5 years documented experience

in low voltage electrical systems, including Fire/Life Safety systems,

Access Control, Nurse Call, and Paging systems.

Valid Fire Alarm License

Experience in reading and

interpreting blueprints, submittals, and operational/product manuals.

Knowledge of test equipment,

multi-meter, digital analyzer, and commissioning devices.

High School Diploma or


Ability to follow verbal and

written instructions.

Capable of performing physical

labor to include carrying and moving equipment and tools up to 50-70 lbs.

Able to work in unusual and

sometimes difficult position such as climbing ladders, scaffolding and

high lift equipment up to 40 feet, working within ducts,

crawl spaces, above ceilings, etc

Ability to work flexible hours

including weekends to meet customer requirements.

Overnight travel may be


Demonstrate a high level of

customer service.

Maintain truck inventory to

ensure timely response to customer needs.

Ability to adhere to,

implement, and follow safety guidelines and procedures at all times.

Strong organizational skills,

positive attitude, and an ability to learn quickly.

Possess a valid driver’s

license and driving record that meets company requirements.

Able to pass a pre-employment

background and drug test.

Retain any licenses that are

required by National, State and Local codes.

Completion of SimplexGrinnell

4120 Network training within 12 months


NICET Level II certification

strongly preferred.

What else you’ll get

Supportive team environment,

flexible schedule, mobile device, laptop, company vehicle. Add to that a

competitive salary, best in class benefits package that starts on day 1, which

includes medical, dental & vision, 401(k), tuition reimbursement, paid time

off and career growth opportunities.


Johnson Controls is an equal employment opportunity and

affirmative action employer and all qualified applicants will receive

consideration for employment without regard to race, color, religion, sex,

national origin, age, protected veteran status, status as a qualified

individual with a disability, or any other characteristic protected by law. For

more information, please view EEO is the Law. If you are an individual with a disability and

you require an accommodation during the application process, please visit



','Field Operations','US-GA-Atlanta','','Bldg Technologies & Solutions','Non-exempt','Non-exempt','Fire Service Technician

Company info

Johnson Controls, Inc.
Website :

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